Our Commitment to Safe Gaming
scr99 is dedicated to providing a secure and responsible gaming environment for our Indonesian player community. We understand that online gambling — whether it's sports betting on BRI Liga 1 matches, playing togel (Indonesia's traditional numbers lottery), or enjoying live casino games — should remain a form of entertainment, not a source of financial stress or personal harm.
While the vast majority of our users in Jakarta, Surabaya, Bandung, Medan, Bali, and across Indonesia enjoy our platform responsibly, we recognize that some individuals may develop problematic gambling behaviors. That's why we've implemented comprehensive tools, limits, and support resources to help you stay in control of your gaming activity.
This page outlines the responsible gaming features available to all scr99 users, warning signs to watch for, and how to access professional support if you or someone you know is struggling with gambling-related issues.
Strict 21+ Age Policy
scr99 enforces a mandatory minimum age requirement of 21 years for all users. This policy is non-negotiable and applies to every service we offer, including sports betting, casino games, slots, and live dealer experiences.
Why 21+? Research consistently shows that the human brain continues developing until the mid-twenties, particularly in areas responsible for impulse control and risk assessment. By setting our minimum age at 21, we aim to protect young adults who may be especially vulnerable to developing gambling problems.
Any account found to have been registered by a person under 21 years of age will be immediately suspended, all pending bets voided, and funds forfeited. We conduct regular age verification checks and require government-issued identification (Indonesian KTP, passport, or driver's license) before processing withdrawals.
Self-Control Tools Available Now
Take charge of your gaming with these built-in features designed to help you set healthy boundaries
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit into your scr99 account. Once you reach your limit, you won't be able to add more funds until the time period resets. Limits can be lowered immediately but increases require a 24-hour cooling-off period.
Loss Limits
Control how much you can lose in a given period. Set daily, weekly, or monthly loss thresholds. When you hit your limit, you'll be locked out of placing further wagers until the period expires. This tool helps prevent chasing losses during unlucky streaks.
Session Time Limits
Decide in advance how long you want to play in a single session. You'll receive notifications when you're approaching your time limit, and you'll be automatically logged out when the time expires. Perfect for preventing marathon gaming sessions that extend beyond your intentions.
Reality Checks
Get periodic reminders displaying how long you've been playing and how much you've wagered during the current session. These pop-up alerts serve as reality checks, helping you maintain awareness of your gaming behavior and make conscious decisions about whether to continue.
Time-Out / Cool-Off
Need a break? Activate a temporary time-out for 24 hours, 48 hours, 7 days, or 30 days. During this period, you won't be able to log in to your account or place any bets. Use this feature if you feel you're losing control or simply need time away from gambling.
Self-Exclusion
Our most powerful tool. Self-exclusion closes your scr99 account for a minimum of 6 months or permanently. During this time, you cannot reopen your account, create new accounts, or access any scr99 services. This option is for users who recognize they have a serious gambling problem and need complete separation from the platform.
Recognizing Problem Gambling: Warning Signs
Gambling becomes a problem when it interferes with your financial stability, relationships, work, or mental health. If you identify with several of the following statements, you may be developing or already have a gambling problem:
- You spend more time and money gambling than you intended or can afford.
- You've borrowed money, sold possessions, or used funds meant for bills or essentials (rent, food, utilities) to gamble.
- You lie to family members or friends about how much time or money you spend on gambling.
- You've tried to cut back or stop gambling but found yourself unable to do so.
- Gambling is negatively affecting your relationships, causing arguments or distancing you from loved ones.
- You feel anxious, irritable, or restless when you're not gambling or when you try to stop.
- You gamble to escape problems, relieve stress, or cope with negative emotions like depression or loneliness.
- You chase your losses, continuing to bet in an attempt to win back money you've lost.
- Your work or academic performance has suffered because of gambling.
- You feel guilty, ashamed, or depressed about your gambling behavior but continue anyway.
If these signs resonate with you, please know that help is available. Problem gambling is a recognized behavioral disorder, and you don't have to face it alone. Reach out to our support team or contact a professional counseling service specializing in gambling addiction.
Where to Get Help
If you believe you have a gambling problem or are concerned about someone else's gambling, professional support organizations can provide confidential counseling, treatment referrals, and recovery resources:
International Support:
- Gamblers Anonymous: A fellowship of men and women who share their experience, strength, and hope to solve their common problem and help others recover from gambling addiction. Visit their website to find meetings in Indonesia or join online sessions.
- GamCare: Provides free information, advice, and support for anyone affected by problem gambling. Offers live chat, email support, and a telephone helpline.
- BeGambleAware: UK-based charity offering support, advice, and free treatment for problem gamblers and their families.
While Indonesia does not currently have a nationally recognized gambling addiction helpline, many international mental health organizations offer remote counseling services in English and Indonesian (Bahasa Indonesia). We encourage users in Jakarta, Surabaya, Bandung, Bali, Medan, and other Indonesian cities to explore these resources.
Contact scr99 Support for Assistance
Our 24/7 Indonesian-speaking customer support team is here to help you activate responsible gaming tools, answer questions about self-exclusion, or provide guidance if you're struggling with your gambling behavior.
All communications regarding responsible gaming and self-exclusion requests are treated with the utmost confidentiality and handled by trained specialists.
Tips for Responsible Gambling
Follow these guidelines to ensure that your gaming on scr99 remains a safe, enjoyable form of entertainment:
- Set a budget before you play. Decide how much money you can afford to lose (treat it as the cost of entertainment, like a movie ticket) and never exceed that amount.
- Set a time limit. Determine in advance how long you'll play and stick to it. Use our session time limit tool to enforce this automatically.
- Never chase losses. Losing streaks are a normal part of gambling. Accept losses as the cost of entertainment and walk away rather than trying to win back what you've lost.
- Don't gamble under the influence. Alcohol and drugs impair judgment and lower inhibitions, making it easier to overspend or make reckless bets.
- Balance gambling with other activities. Make sure gaming doesn't crowd out other hobbies, social activities, work, or family time.
- Take regular breaks. Step away from the screen frequently to maintain perspective and avoid getting absorbed in a gaming session.
- Never gamble to solve financial problems. Gambling is not a way to make money or pay bills. The odds always favor the house in the long run.
- Talk to someone you trust. If you're worried about your gambling, share your concerns with a friend, family member, or professional counselor.
Need More Information?
Explore our other resources or return to the homepage to learn more about scr99's features and commitment to player safety.